1password not working after Anniversary update windows 10 mobile.

bokse001

Yesterday i upgraded my WIndows Phone 10 with Anniversary update. I just tried to open 1password beta 4 and i could not login. So I installed the new beta 6 and that one gives the message Getting Ready with turning dots circle. This does not proceed.
When i restart the app i get to the sign in screen but this screen hangs and i cannot select either sign in 1password account nor data somewhere else...
What can i do to resolve this?

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1Password Version: 6 beta
Extension Version: from windows store
OS Version: Windows 10 Mobile 10.0.10586.545
Sync Type: Dropbox
Referrer: forum-search:windows 10 mobile

MikeT

Hi @bokse001,

Is the phone in a restrictive network that has a proxy or are you trying to use it at home with the Wi-Fi network?

bokse001

It is on a non restrictive network at home connected through Wifi.
BTW sometimes i get a step further in that it asks me where the data is. But when i select dropbox it seems to hang again.

MikeT

Hi @bokse001,

We've tried this on our Windows 10 mobile device with the AU 1607 update installed and it works to sign into Dropbox to get the list of vaults. Have you tried rebooting your phone?

First, if you open Edge on your phone, does it get to Dropbox.com okay? Were you signed in?

bokse001

I am able to login to dropbox normally from within the edge browser.
I uninstalled rebooted and reinstalled 1password from the store. Then opened 1password but on the screen with the "where is your data?" I am unable to get to the dropbox login. The App just seems to hang in this screen.

AGAlumB

@bokse001: I'm really sorry you're getting stuck there! At this point, the best thing to do will be to restart your PC, reproduce the same issue, and then generate diagnostic information and send it to support+forums@agilebits.com so we can look at the logs to determine exactly what is happening:

1. Open the main 1Password app
2. Click on Settings > Email us
3. Use a mail app to send it
4. Or manually attach the current.txt to a new email to support+windowsbeta@agilebits.com

Just be sure to include a link to this forum thread and your username in the email so we can 'connect the dots'. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can quickly track it down. Once we see it we should be able to better assist you. Thanks in advance!

bokse001

Hello Brenty, i am not running the App on my pc.. It is running on a windows 10 mobile phone Lumia 950 with dual sim.
When i open the app i do not have the option for settings. Please advice what to do further. Also i cannot find the current.txt file...

AGAlumB

@bokse001: Ah, thank you. I'm sorry for misunderstanding. I thought you were on a tablet. :(

Are you not able to go to Settings > Email us? Let me know what you're seeing.

bokse001

When i open the 1password app on the screen with the "where is your data?" I am unable to get to the dropbox login. Tapping it does not give any response the App just seems to hang in this screen.

MikeT

Hi @bokse001,

Let's try a different route;

Can you try to reproduce the issue with signing in to your 1Password.com account (this would generate more logs for us) and when it fails, switch to Edge and type op://log in the address bar, this should take you back to 1Password's internal log window. See if you can copy the data to email it to us at support+windowsbeta@agilebits.com.

bokse001

I cannot login the login screen either is unavailable or i am unable to login. Attached are the logfiles... I have also sent it to the email address...

MikeT

Hi @bokse001,

That's great, we got the log files and will reply to your email as soon as possible. It looks like there's an error with the key for some reason, I'm discussing with our team to see what that could be.

ref: EAG-33597-369