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Windows Beta 6 fails to sign in.

jpontius
jpontius
Community Member
edited April 2023 in 1Password 7 for Windows

When using the same login information as I do on the web site, the windows beta 6 app fails to sign in. What is causing this to fail? I have reinstalled the app twice with no difference. Are there manual firewall settings to be modified to allow it to work?

1Password Version: 6.0.186d
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided

Comments

  • Greg
    Greg
    1Password Alumni

    Dear @jpontius,

    Thank you for reaching out to us! Let's try to find what's causing this issue. :)

    Could you please elaborate, are you using any proxy or firewall? It will shed some light on this situation. Also, it would be really helpful, if you could send us an email with a diagnostics info from your PC. Here is how to do it:

    Go to C:\Users\Your_Username\AppData\Local\1Password\diagnostics\ on your PC and find current.txt file there. This is the file you should attach to the message to us at support+forum@agilebits.com.

    Please do not post your personal info in the forums, but please do include a link to this thread in your email, along with your forum username so that we can "connect the dots" when we see your report in our inbox. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down your email and make sure you receive a reply as quickly as possible.

    Thanks in advance! :+1:

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