White screen after automatic vault lock
Hi,
Rather than hijacking this thread, I thought it would be easier to explain the entire scenario in my own.
I've started to notice that with a 1-hour timeout set, the main window for 1Password 6 will go completely white until I either restart the app or use the 'Open 1Password' settings menu in the mini-me window. Setting the automatic lock to never seems to prevent the problem but I haven't had a chance to thoroughly test 1, 3, 5, 10 or 30 mins yet to see if the same symptoms occur.
To me, it's just a minor annoyance since I mainly just use mini-me but I would like to see a resolution also.
I will also continue testing on my Windows 10 PC at home as I use Windows 8.1 at work.
Thanks!
1Password Version: 6 BETA
Extension Version: 4.5.9.90
OS Version: Windows 8.1 Enterprise
Sync Type: my.1password.com
Comments
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@ChrisUpjohn thanks for adding more details about the issue here. It seems like it has something to do with the app reaching an idle state and failing quietly. We're looking closely at what the root cause for this issue is and we'll announce the fix in our release notes when the fix is ready.
Thanks for getting back to us with more details, it'll help narrow things down a little more :), cheers!
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Hi @Chris Upjohn,
We believe we've found the cause and have fixed it in the 199d update that we've just shipped now. Can you restart 1Password to get the update and let us know if it is working better now.
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Thanks @MikeT, I just updated and will let you know if it persists.
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All good, works perfectly now.
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Excellent! Thanks for the update. On behalf of Mike, you are most welcome! I'm glad to hear that all is well. It sounds like you should be all set, but don't hesitate to reach out if we can be of further assistance. We're always here to help! :)
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