1Password 6 Beta 197d crashes on Dropbox Sync

nicjp
nicjp
Community Member

Today, upgraded to the latest version of the Windows Beta (reports version as 6.0.179d) running on Windows 10 on a Surface Pro 4.

Syncing with my 1Password account works as expected however when attempting to sync with Dropbox, 1Password crashes.


1Password Version: 6.0.179d
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Dropbox

Comments

  • DonBarrum
    DonBarrum
    Community Member

    I have the same problem, it crashes when syncing with Dropbox and when I restart the program I have a ton of Dropbox files in my 1password but no passwords. Any way to downgrade for now ?

  • nicjp
    nicjp
    Community Member

    As a work-around to this, rather than using the "Dropbox Sync" it appears you can open the vault directly using the "Accounts & Vaults" | Folder option - you can then browse directly to vault folder within Dropbox.

    Not sure if this is advisable - but is working for me for the moment.

  • Hi guys, sorry for the trouble, something went wrong with sync as it's trying to sync same file twice. I suspect that happened because we forgot to disable Open button after you click it and you might have clicked it again.

    Folder based sync is a very good idea @nicjp, it will do everything the same, except that it will not download whole vault from Dropbox, but take it from your already downloaded copy.

  • lonevvolf
    lonevvolf
    Community Member

    Even using folder-based doesn't work for me. Just shows no logins or anything. As if the vault were completely empty.

  • @lonevvolf how large is your vault? Is it stored in a folder with .agilekeychain or .opvault suffix?

    Can you please Save all events in Event Viewer (as shown on picture below) and forward it to support+windowsbeta@agilebits.com, we will investigate and fix it.

  • lonevvolf
    lonevvolf
    Community Member
    edited September 2016

    @SergeyTheAgile Nevermind - after leaving it in peace for a bit, it seems to have caught up and is now showing my data. Thanks!

  • Thank you @lonevvolf , I'll make sure we have some progress indication while opening vaults to prevent such issues.

  • jakes_02
    jakes_02
    Community Member

    When I try to sync with Dropbox I get a lot of Dropbox folders and don't actually get any data.

  • mohamedosman
    mohamedosman
    1Password Alumni

    Sorry for the trouble @jakes_02 we're looking into the duplicated vaults issue and we'll be working on a fix.Can you try removing the duplicate Dropbox vaults, and re-adding them as a folder vault?

    As for the missing data, you simply need to give 1Password some time to sync all this data; we're looking into adding better progress feedback to help with this issue.

  • @jakes_02 that unfortunate bug is caused by me forgetting to disable Open button, so you can click it few times and that leads to multiple attempts to open the same vault. It's being fixed and will not bug people starting with next update. For 6.0.197 please click Open button only once and wait till screen shows your vault (initial sync may be few minutes sometimes, depends on how many files it has to pull from Dropbox).

  • We've just shipped the 6.0.199d update with fixes for these crashes. Please give it a try and let us know if it is working better.

This discussion has been closed.