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set up 1Password with Dropbox

hustlinghare
hustlinghare
Community Member
in 1Password 4 for Windows

I can't figure out how to set up 1Password with Dropbox. I open my windows 10 1Password app (I do have a small vault on this machine) and click settings and go to the place where I select log in to Dropbox. I do so and am presented with a screen to log in to Dropbox. I enter my email and Dropbox password and when I do I get the response: Unable to locate any .opvault or .agilekeychain folders in your account. This suggests I have missed something in set up but what?

1Password Version: 6.0.219d
Extension Version: Not Provided
OS Version: Win 10 hme
Sync Type: DropBox
Referrer: kb:undefined, kb-search:I can't figure out how to set up 1Password with Dropbox. I open my windows 10 1Password app (I do have a small vault on this machine) and click settings and go to the place where I select log in to Dropbox. I do so and am presented with a screen to log in to Dropbox. I enter my email and Dropbox password and when I do I get the response: Unable to locate any .opvault or .agilekeychain folders in your account. This suggests I have missed something in set up but what?

Comments

  • Greg
    Greg
    1Password Alumni
    edited September 2017

    Dear @hustlinghare,

    Thank you for reaching out and giving 1Password a try! Welcome to the forums! :+1:

    I've noticed your email in our system and will get back to you shortly via email. Thanks!

    ++
    Greg

    ref: MEL-27192-446

  • zakiulkabir
    zakiulkabir
    Community Member

    I am unable to migrate my existing passwords to my new family vault from Dropbox. It shows nothing even though I linked the correct dropbox folder. Please help.

  • Greg
    Greg
    1Password Alumni

    Hello @zakiulkabir,

    I am sorry for the troubles with 1Password!

    Please create a Diagnostics Report from your Windows PC, so we could take a look at what is going on:

    Sending Diagnostics Reports (Windows)

    Attach the Diagnostics Report to an email message addressed to support+windows@agilebits.com.

    Please do not post your Diagnostic Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that this issue is dealt with quickly. :)

    Thank you! I will be looking forward to your email.

    Cheers,
    Greg

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