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I am a new user. I copied the license correctly into the screen but it is saying invalid

dmeister
dmeister
Community Member
in 1Password 4 for Windows

I have restarted 1password and still says invalid license. I believe am copying the text after the first dash, up until the file extension. I had used the demo version prior to purchasing the license.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:added license but not says invalid

Comments

  • dmeister
    dmeister
    Community Member

    I have restarted 1password and still says invalid license. I believe am copying the text after the first dash, up until the file extension. I had used the demo version prior to purchasing the license.

    1Password Version: 4.6.0.604
    Extension Version: 4.5.9.90
    OS Version: Windows 8.1
    Sync Type: Not Provided
    Referrer: forum-search:added license but not says invalid

  • Greg
    Greg
    1Password Alumni
    edited September 2017

    Hello there @dmeister,

    Thank you for contacting us and using 1Password!

    I have found an email from you in our system and it seems that Nathan has already answered to you. Could you please check your inbox? :) Your license is eligible for both Mac and Windows and we will be happy to help you activate it.

    Thanks!

    ++
    Greg

    ref: UEQ-11379-898

  • AGAlumB
    AGAlumB
    1Password Alumni

    I also wanted to add (in case it helps you or anyone else) that it sounds like you may be copying only part of the license key, or perhaps the wrong thing. It will be groups of characters, beginning with "1P", and separated by hyphens. Cheers! :)

This discussion has been closed.