Can't Login
Hi Team,
I deinstalled the 1 passowrd on all my devices and wanted to reinstall them again.
Now the problem is the login part:
- im typing to URL with my credentials
- the email is correct
- the key is correct
- and my password is correct
but i recieve following message : Cannot sign in. The email address and Account Key are not correct for "xxxxxxxx".1password.com
Can anyone help me out with this.
By the way: if i try that on my samsung phone then i can see my password any my login credentials but there is a message popping up saying that there is a problem and my system cant sync.
Thank you
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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@IchIch: I'm sorry for the confusion! It sounds like you may have converted from a different account type to an individual plan...but you're still trying to login using the old custom URL (which you no longer have). Is that correct? All individual accounts use https://my.1password.com as the login URL, so you'll need to login there on each device now if that's the case. Let me know if that helps! :)
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