Read first: Previous version support information

unable to enter password to login

HalfBekend
HalfBekend
Community Member
edited October 2016 in 1Password 4 for Windows

The window that asks for the master password does not accept any typing.
The result is that I cannot access my Vaults.
Probably related to update to Anniversary edition of Windows 10, but did not check access to 1Password before the update.

Windows10 vs 1607 build 14393.222
1Password: can't tell the version as I can't log in but I do have to update on.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows10 vs 1607
Sync Type: Not Provided

Comments

  • AlexHoffmann
    AlexHoffmann

    Hey @HalfBekend,

    Thanks for writing in.
    Can you tell us if this is 1Password 4 (local vault, Dropbox or WLAN sync) or the 1Password 6 beta (1Password accounts)?

    You can try installing the latest version of the respective application over the currently installed one to see if it fixes the issue.
    Here are the download pages for 1Password 4 and the 1Password 6 beta.

    Please let us know if this helps. If it doesn't, can you please provide us with more information about your system?

    Thanks,

    Alex

  • HalfBekend
    HalfBekend
    Community Member

    Hi Alex,

    It is the 6 beta version.
    The problem was solved by removing 1Password and then installing it again.

    By the way: I thought it was an official release in stead of a beta. When is the beta coming? It was promised at least for September.

  • AGAlumB
    AGAlumB
    1Password Alumni

    @HalfBekend: Sorry for the confusion! The new 1Password 6 Windows desktop app is currently in beta, but we're preparing a stable release. More info to come!

    I'm glad to hear that you were able to reinstall the app and unlock with your Master Password. Be sure to let us know if you encounter any further issues! :)

This discussion has been closed.