logins now show as "item 14" and a hash

dloweinc
dloweinc
Community Member
edited April 2023 in 1Password 7 for Windows

Can't use 1Password after the update I did (yesterday). All my passwords show as "item 14" and a scrambled/hashed representation of what they are.

Trying to enter new items causes 1password to crash (windows crash reporting)

Note that the scrambled entries occurred on the update 'before' the version I am on.

I saw another update today, thinking it would fix my issues, but does not.


1Password Version: 6.0.252d
Extension Version: Not Provided
OS Version: win 8.1
Sync Type: 1password

Comments

  • Hi @dloweinc,

    I'm sorry to hear you're having issues with the latest updates. Can you email us your diagnostics file, so we can see what's going on?

    1. Click on the start button to search for Event Viewer, open it.
    2. On the left sidebar, expand Applications and Services Logs, 1Password should show up below here
    3. Right click on 1Password to select Save all events as and save it as 'logs.txt', set Save as Type to Text (tab delimited) (*.txt)
    4. Email that file to us at support+windowsbeta@agilebits.com and in the email, also include the link to this thread along with your forum username.

    Let us know here when you've sent the email, so we can confirm we got it.

  • dloweinc
    dloweinc
    Community Member

    email sent with logs and a screenshot

  • mohamedosman
    mohamedosman
    1Password Alumni

    Hey @dloweinc, just confirming that we've received the email and the screenshot, thanks!

This discussion has been closed.