1Password 6 Beta (Family) does not sync

Shaq2k

Hi.
First, let me say that this program is starting to look good, and things I've been missing has slowly been added.

But: I have 1Passord on 3 computers in addition to the Android version and the web site. None of them are syncing information to each other.
So I now have 5 versions of the database.
So depening on where I did my work that day, that's where I can find various passwords.

I guess this is not how it's supposed to be, and I hope it gets fixed soon.

Thanks.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Greg

Hello there @Shaq2k,

Thank you for keeping us posted! The behaviour that you have described is really weird indeed. It should not be like that. :) Let's try to find out why this happens. Could you please specify, do you have the same 1Password 6 build installed on all of your computers?

Diagnostic reports will also be very helpful. Could you please send us a DR from your computers and one of the Android phones? Here are the instructions on how to do that –

https://support.1password.com/diagnostics/

Attach the Diagnostics Report to an email message addressed to support+windows@agilebits.com.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

I look forward to your reply! Thanks in advance!

++
Greg

Shaq2k

Hi, and thank you for answering.
Yes, all 3 computers are running the latest and greatest version (6.0.252d)

Diagnostics are sent, 3 from my computers and one from my Android.
Unfortunatley they were sent from 2 different email addresses, hopefully you are able to stitch it together :)

Thanks.

Greg

Hello there @Shaq2k,

Thank you for the reports! Now we just have to find them. :)

Have you received automated replies from our BitBot assistant with a Support ID numbers? Could you please post those numbers here so we can track down your emails?

Thanks in advance!

++
Greg

Shaq2k

Hi!
Of course.
The numbers are:
UGG-19859-998
YDH-29767-727

Thanks,

• Ø

Greg

@Shaq2k: Found it! :+1:

We will need some time to take a closer look and investigate, I hope for your understanding. We will get back to you shortly via email.

Thanks!

ref: UGG-19859-998