1Password 4 hangs when trying to change master password with secure desktop on W7

fdavis99

1Password 4.6.0.BETA-615 on Win7 Enterprise SP1.

I opened Change Master Password, clicked Secure Desktop, and it hung.

(After gathering the following info from Process Explorer, I restarted 1P and downloaded beta-616, will re-test after reboot, will report here if further details.)

6 threads. Below are stack traces.

--Franklin

TID 12788 1Password.exe:
wow64cpu.dll!TurboDispatchJumpAddressEnd+0x6c0
wow64cpu.dll!TurboDispatchJumpAddressEnd+0x4a8
wow64.dll!Wow64SystemServiceEx+0x1ce
wow64.dll!Wow64LdrpInitialize+0x42a
ntdll.dll!RtlUniform+0x6e6
ntdll.dll!EtwEventSetInformation+0x1da09
ntdll.dll!LdrInitializeThunk+0xe
ntdll.dll!NtWaitForSingleObject+0x15
kernel32.dll!WaitForSingleObjectEx+0x43
kernel32.dll!WaitForSingleObject+0x12
1Password.exe!ExceptionManager+0x318a70
1Password.exe!ExceptionManager+0x318763
1Password.exe!ExceptionManager+0x31840b
1Password.exe!ExceptionManager+0x31956d
1Password.exe!ExceptionManager+0x319648
1Password.exe!ExceptionManager+0x419b2
1Password.exe!ExceptionManager+0x454a4
1Password.exe!ExceptionManager+0x1f08d
1Password.exe!ExceptionManager+0x455f4
1Password.exe!ExceptionManager+0x454a4
1Password.exe!ExceptionManager+0x44bcb
1Password.exe+0x2fbf6
USER32.dll!gapfnScSendMessage+0x332
USER32.dll!GetThreadDesktop+0xd7
USER32.dll!GetWindow+0x3f0
USER32.dll!SendMessageW+0x4c
USER32.dll!gapfnScSendMessage+0x332
USER32.dll!GetThreadDesktop+0xd7
USER32.dll!GetClientRect+0xc5
USER32.dll!CallWindowProcA+0x1b
1Password.exe!ExceptionManager+0x455a0
1Password.exe!ExceptionManager+0x454a4
1Password.exe!ExceptionManager+0x1f08d
1Password.exe+0x2fbf6
USER32.dll!gapfnScSendMessage+0x332
USER32.dll!GetThreadDesktop+0xd7
USER32.dll!CharPrevW+0x138
USER32.dll!DispatchMessageA+0xf
1Password.exe!ExceptionManager+0x60f99
1Password.exe!ExceptionManager+0x42c7ad

TID 10928 ntdll.dll:
ntdll.dll!NtWaitForWorkViaWorkerFactory+0xa
wow64.dll!Wow64EmulateAtlThunk+0x1c993
wow64.dll!Wow64SystemServiceEx+0xd7
wow64cpu.dll!TurboDispatchJumpAddressEnd+0x2d
wow64.dll!Wow64SystemServiceEx+0x1ce
wow64.dll!Wow64LdrpInitialize+0x42a
ntdll.dll!TpAlpcRegisterCompletionList+0x791c
ntdll.dll!LdrInitializeThunk+0xe
ntdll.dll!NtWaitForWorkViaWorkerFactory+0x12
kernel32.dll!BaseThreadInitThunk+0x12
ntdll.dll!RtlInitializeExceptionChain+0x63
ntdll.dll!RtlInitializeExceptionChain+0x36

TID 13136 ntdll.dll:
wow64cpu.dll!TurboDispatchJumpAddressEnd+0x6c0
wow64cpu.dll!TurboDispatchJumpAddressEnd+0xf5
wow64.dll!Wow64SystemServiceEx+0x1ce
wow64.dll!Wow64LdrpInitialize+0x42a
ntdll.dll!TpAlpcRegisterCompletionList+0x791c
ntdll.dll!LdrInitializeThunk+0xe
ntdll.dll!NtWaitForMultipleObjects+0x15
kernel32.dll!BaseThreadInitThunk+0x12
ntdll.dll!RtlInitializeExceptionChain+0x63
ntdll.dll!RtlInitializeExceptionChain+0x36

TID 9408 DropboxExt.65536.dll:
wow64cpu.dll!TurboDispatchJumpAddressEnd+0x6c0
wow64cpu.dll!TurboDispatchJumpAddressEnd+0x1fb
wow64.dll!Wow64SystemServiceEx+0x1ce
wow64.dll!Wow64LdrpInitialize+0x42a
ntdll.dll!TpAlpcRegisterCompletionList+0x791c
ntdll.dll!LdrInitializeThunk+0xe
ntdll.dll!NtFsControlFile+0x15
DropboxExt.65536.dll+0x82ca
kernel32.dll!BaseThreadInitThunk+0x12
ntdll.dll!RtlInitializeExceptionChain+0x63
ntdll.dll!RtlInitializeExceptionChain+0x36

TID 9160 ntdll.dll:
ntdll.dll!NtWaitForWorkViaWorkerFactory+0xa
wow64.dll!Wow64EmulateAtlThunk+0x1c993
wow64.dll!Wow64SystemServiceEx+0xd7
wow64cpu.dll!TurboDispatchJumpAddressEnd+0x2d
wow64.dll!Wow64SystemServiceEx+0x1ce
wow64.dll!Wow64LdrpInitialize+0x42a
ntdll.dll!TpAlpcRegisterCompletionList+0x791c
ntdll.dll!LdrInitializeThunk+0xe
ntdll.dll!NtWaitForWorkViaWorkerFactory+0x12
kernel32.dll!BaseThreadInitThunk+0x12
ntdll.dll!RtlInitializeExceptionChain+0x63
ntdll.dll!RtlInitializeExceptionChain+0x36

TID 7200 ntdll.dll:
ntdll.dll!NtWaitForWorkViaWorkerFactory+0xa
wow64.dll!Wow64EmulateAtlThunk+0x1c993
wow64.dll!Wow64SystemServiceEx+0xd7
wow64cpu.dll!TurboDispatchJumpAddressEnd+0x2d
wow64.dll!Wow64SystemServiceEx+0x1ce
wow64.dll!Wow64LdrpInitialize+0x42a
ntdll.dll!TpAlpcRegisterCompletionList+0x791c
ntdll.dll!LdrInitializeThunk+0xe
ntdll.dll!NtWaitForWorkViaWorkerFactory+0x12
kernel32.dll!BaseThreadInitThunk+0x12
ntdll.dll!RtlInitializeExceptionChain+0x63
ntdll.dll!RtlInitializeExceptionChain+0x36

---

1Password Version: 4.6.0.BETA-615
Extension Version: 4.6.1.90
OS Version: Win 7 Enterprise SP1
Sync Type: Dropbox

MikeT

Hi @fdavis99,

First, I would recommend checking for an update, there are no betas available right now. The latest build for both beta/stable channels is 4.6.1.616.

After installing the latest stable update, reboot and try to unlock the main window on the secure desktop. Does it work? If yes, see if you can change the password now.