New vault won't appear on desktop

yoyosamo

I have made a new vault through 1Password in the browser, but this new vault will not appear in 1Password 6 on Windows 10.
I've got a 1Password Family account so, as far as I can understand, shouldn't it just 'auto-magically' sync across?

I understand that this is a Beta, so is there anything I can do to manually 'force' it over, or do I just have to wait for a fix?

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1Password Version: 1Password 6.0.269d
Extension Version: Chrome - 4.6.1.90
OS Version: Windows 10 - Ver 1607, OS Build 14393.321
Sync Type: 1Password Families

Greg

Hello @yoyosamo,

You did the right thing by posting your questions, we are here to help. :) First of all, I am sorry to hear about these troubles with 1Password you have. Let's try to get rid of them.

Could you please specify, have you changed your Master Password in the browser? This might be the reason of the behaviour you are describing. Please try to do the following:

1) In your browser, sign in to your account on 1Password.com.
2) Click your account name in the top right and choose Get the Apps.
3) Drag your QR code to the 1Password 6 window.
4) Enter your Master Password and select “Sign in”.

This will update your account's info in 1Password 6 and everything should be in sync after that. Please let me know how it goes. Thanks in advance!

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Greg

yoyosamo

Ah, great - that's the trick!
I had just changed my Master Password - I thought it would be okay to change it in the browser, then I read that I had to change it separately in the app.
Thanks for your help Greg, now they just need to fix Master Password syncing for Windows ;)

Greg

@yoyosamo: We are aware of this issue and it will be definitely fixed in one of the future updates. I am glad to hear you've got it sorted out. :)

Please let us know if there is anything else we can assist you with, we are always here for you.

Thanks! :+1:

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Greg