Read first: Previous version support information

Syncing with 1password.com does not work proper

Sunshine
Sunshine
Community Member
edited October 2016 in 1Password 4 for Windows

Hi,
online i have 36 Logins and three vaults. In 1PfW6 it shows two vaults and 9 Logins ...

Any hints?

Thanks

Ok. Sign in and out solves the problem, the sync process but still does not work properly!

1Password Version: 6.1.272
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: 1password.com

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @Sunshine: I'm sorry for the trouble! This only rarely comes up, and it tends to be in cases where there are network restrictions or "security" software interfering. Is all your data accessible in both the web interface and Windows app now? Sometimes the initial "sync" can take a bit, but when I make a change in one or the other it's generally just a few seconds before the data shows up everywhere else. Let me know what you find!

  • Sunshine
    Sunshine
    Community Member

    Hi brenty,

    I do not think it is at security software or the network. Both runs over month without changes.

    Sometimes i add an login online and can it within second see in Windows.
    It can also happen that after two days no login was synchronized.

    I found two events in windows eventlog.
    Perhaps here is the problem?!

    Anwendung: AgileBits.OnePassword.Desktop.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: Microsoft.Data.Sqlite.SqliteException
   bei Microsoft.Data.Sqlite.Interop.MarshalEx.ThrowExceptionForRC(Int32, Microsoft.Data.Sqlite.Interop.Sqlite3Handle)
   bei Microsoft.Data.Sqlite.SqliteCommand.ExecuteReader(System.Data.CommandBehavior)
   bei Microsoft.EntityFrameworkCore.Storage.Internal.RelationalCommand.Execute(Microsoft.EntityFrameworkCore.Storage.IRelationalConnection, System.String, System.Collections.Generic.IReadOnlyDictionary`2<System.String,System.Object>, Boolean, Boolean)
   bei Microsoft.EntityFrameworkCore.Storage.Internal.RelationalCommand.ExecuteReader(Microsoft.EntityFrameworkCore.Storage.IRelationalConnection, System.Collections.Generic.IReadOnlyDictionary`2<System.String,System.Object>, Boolean)
   bei Microsoft.EntityFrameworkCore.Update.ReaderModificationCommandBatch.Execute(Microsoft.EntityFrameworkCore.Storage.IRelationalConnection)

Ausnahmeinformationen: Microsoft.EntityFrameworkCore.DbUpdateException
   bei Microsoft.EntityFrameworkCore.Update.ReaderModificationCommandBatch.Execute(Microsoft.EntityFrameworkCore.Storage.IRelationalConnection)
   bei Microsoft.EntityFrameworkCore.Update.Internal.BatchExecutor.Execute(System.Collections.Generic.IEnumerable`1<Microsoft.EntityFrameworkCore.Update.ModificationCommandBatch>, Microsoft.EntityFrameworkCore.Storage.IRelationalConnection)
   bei Microsoft.EntityFrameworkCore.ChangeTracking.Internal.StateManager.SaveChanges(System.Collections.Generic.IReadOnlyList`1<Microsoft.EntityFrameworkCore.ChangeTracking.Internal.InternalEntityEntry>)
   bei Microsoft.EntityFrameworkCore.ChangeTracking.Internal.StateManager.SaveChanges(Boolean)
   bei Microsoft.EntityFrameworkCore.DbContext.SaveChanges(Boolean)
   bei AgileBits.OnePassword.UI.SaveLoginPage+<SaveButton_Click>d__18.MoveNext()
   bei System.Runtime.CompilerServices.AsyncMethodBuilderCore+<>c.<ThrowAsync>b__6_0(System.Object)
   bei System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   bei System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   bei System.Windows.Threading.DispatcherOperation.InvokeImpl()
   bei MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
   bei System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   bei System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   bei System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   bei MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
   bei System.Windows.Threading.DispatcherOperation.Invoke()
   bei System.Windows.Threading.Dispatcher.ProcessQueue()
   bei System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   bei MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   bei MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   bei System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   bei System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   bei System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   bei MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   bei MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   bei System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   bei System.Windows.Application.RunDispatcher(System.Object)
   bei System.Windows.Application.RunInternal(System.Windows.Window)
   bei AgileBits.OnePassword.Program.Main(System.String[])

    and

    Name der fehlerhaften Anwendung: AgileBits.OnePassword.Desktop.exe, Version: 6.1.272.0, Zeitstempel: 0x57ffbac9
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.14393.321, Zeitstempel: 0x57f4c4f0
Ausnahmecode: 0xe0434352
Fehleroffset: 0x0000000000017788
ID des fehlerhaften Prozesses: 0x1504
Startzeit der fehlerhaften Anwendung: 0x01d22721c2fe36bc
Pfad der fehlerhaften Anwendung: C:\Users\Walter\AppData\Local\1Password\app\6\AgileBits.OnePassword.Desktop.exe
Pfad des fehlerhaften Moduls: C:\Windows\System32\KERNELBASE.dll
Berichtskennung: 18961338-07d6-43e7-90e0-ee9137a98bdf
Vollständiger Name des fehlerhaften Pakets: 
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
  • AGAlumB
    AGAlumB
    1Password Alumni
    edited October 2016

    @Sunshine: Indeed! It appears that 1Password is crashing on your system for some reason. Were you able to send the crash reports? If so, the development team will already have them, and that will give them some insight into that's causing this.

    If you're still having trouble, the best thing to do will be to restart your PC, reproduce the same issue, and then generate diagnostic information so we can look at the logs to determine exactly what is happening:

    1. Open the main 1Password app
    2. In the Search box, type /log and press Enter
    3. Save the log and attach it to a new email to support+windows@agilebits.com

    Just be sure to include a link to this forum thread and your username in the email so we can 'connect the dots'. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can quickly track it down. Once we see it we should be able to better assist you. Thanks in advance! :)

This discussion has been closed.