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Browser extension fails to be remembered in chrome on windows 10

colinn
colinn
Community Member
edited April 2023 in 1Password 7 for Windows

In chrome, each time I open the browser from cold start, and then I click the 1password extension to auto-fill, it has to re-authorize, ultimately works and then I get sent to https://agilebits.com/browsers/welcome.html . For whatever reason, it's not remembering the last time it found 1password on my system. I log in to my account on Chrome to sync extensions between my windows pc and mac. That's the only thing I can think of that's a little unusual with my set up.

1Password Version: 1Password 6.1.272d
Extension Version: 4.6.1.90
OS Version: Windows 10
Sync Type: 1password Teams

Comments

  • Greg
    Greg
    1Password Alumni

    Hello @colinn,

    Thank you for your message! Let's try to find out what is going on. :) Could you please elaborate:

    • Do you have any antivirus software installed on your Windows PC?
    • Does this issue remain if you are using 1Password extension in a different browser, for example, Firefox?

    That info will shed some light on the possible roots of the issue you have described. Thanks in advance!

    ++
    Greg

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