My vaults on PC 1p6 don't match with my iPhone6

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I tried the free 1password on the iPhone and then installed the paid version of 1p6 on my pc windows10.
I synced my iPhone over the cloud and dropbox and wlan with my PC but my vaults on pc and iphone don't match.


1Password Version: 4.6.1.616
Extension Version: Not Provided
OS Version: windows10
Sync Type: LAN
Referrer: forum-search:My vaults on PC 1p6 don't match with my iPhone6

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  • Greg
    Greg
    1Password Alumni
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    Hi there @Michael_Stone,

    It appears that you have different vaults on your devices: you have a local vault on your iPhone, but on your PC you are using 1Password account. To make sure I am right and set 1Password in sync on your devices, could you please send us an email with diagnostics reports from your devices? Here are the instructions on how to do that:

    How to send a 1Password diagnostics report

    Please do not post your Diagnostics Report here, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    We look forward to your email! Thanks in advance! :+1:

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