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Error message when trying to load upgrade

schadscott
schadscott
Community Member
edited October 2016 in 1Password 3 – 7 for Mac

I have been 1 Password 3 for years and want to upgrade to 6. I purchased the family upgrade and when I tried to apply my license I get this message from my browser: There is no application set to open the document “X.onepassword-license”. Ive already uninstalled the browser link in Safari to see if that would help and I still got the same message. I am running Sierra 10.12 on my Mac. Any help would be appreciated.

1Password Version: 3.8.22
Extension Version: Not Provided
OS Version: Sierra 10.12
Sync Type: Dropbox

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @schadscott: Thanks for reaching out. I’m sorry for the confusion! While that seems to be a 1Password 6 license, 1Password 3 cannot use it. Please download 1Password 6, open it, and then you'll be able to double-click the license file to add it. I hope this helps. Be sure to let me know if you have any other questions! :)

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