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Error when attempting to install 1PW 6 in Windows 10 running within Parallels
Lew
When I attempt to install 1PW 6 in Windows 10 running within Parallels I am presented with the following error:
Error 1001. InstallUtilLib.dll: Unknown error.
Any assistance you can provide will be greatly appreciated.
Lew
1Password Version: 6.1.272
Extension Version: n/a
OS Version: Windows 10
Sync Type: Not Provided
Referrer: kb-search:installutillib.dll, kb:undefined, ug:windows/, kb:undefined, kb-search:install windows
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Comments
Team Member
Hi @Lew,
That can happen if the .NET framework is outdated. Is Windows 10 up to date in that virtual machine? The Anniversary Update (1607) should have the .NET 4.6.2 update installed by default.
Try downloading .NET 4.6.2 here, reboot and then see if 1Password 6 can be installed.
Thank you for your assistance.
Some .NET features had not been fully installed. I checked all .NET boxes, rebooted and then successfully installed 1PW.
Lew
Team Member
Hi @Lew,
Do you recall what they were? We'd like to test to see if we can work around them or improve our installer to inform users to enable these features.
Thanks!
Hi MikeT,
See the attached screenshot of the Windows Features ON/OFF screen. The green arrow points to the only feature I needed to check in order to get the installation to work.
Lew
Team Member
That's very useful, thank you!