1Password 6 Crashing on startup - Windows 10

McHoneDog

Hey guys,

I'm having an issue on Windows 10 (fully updated and .NET Framework 4.6.1 is installed) where 1Password 6 will simply crash on startup.

Any ideas? I'm not sure what you require so I'll post some event log stuff below:

Application Error:

Faulting application name: AgileBits.OnePassword.Desktop.exe, version: 6.1.296.0, time stamp: 0x581b3e60
Faulting module name: clr.dll, version: 4.6.1586.0, time stamp: 0x575a1507
Exception code: 0xc0000005
Fault offset: 0x0000000000147f64
Faulting process id: 0x3768
Faulting application start time: 0x01d23ad20246e3de
Faulting application path: C:\Users\Michael\AppData\Local\1Password\app\6\AgileBits.OnePassword.Desktop.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
Report Id: 56b2ff08-c7ed-45c9-b7bb-219c01417915
Faulting package full name:
Faulting package-relative application ID:

.NET Runtime:

Application: AgileBits.OnePassword.Desktop.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FFE4A7B7F64 (00007FFE4A670000) with exit code 80131506.

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1Password Version: 6.1.296
Extension Version: 4.6.1.90
OS Version: Windows 10 Anniversary
Sync Type: Personal Subscription

mohamedosman

Hey @McHoneDog, I'm sorry for the trouble here! Thank you so much for including so much detail in your post, it really helped me understand the issue you're having.

From the logs that you've attached, it looks like an problem with .NET. When did you first see this crash? Did occur after a recent update, or did it happen after you had been using the app regularly?

Also, we updated the minimum .NET version to 4.6.2 some time ago, and I think updating your version of .NET should be the first order of business. You can download .NET 4.6.2 here.

I'll also need a more complete view of your logs if there are any more in your event viewer. Can you launch your event viewer, expand the "Applications and Services Logs", right click "1Password", and select "Save All Events As...".

Please save your logs as a .txt file and attach in an email to support+windows@agilebits.com. Please reference this forum thread in your email so that I can get to your logs more quickly.

Also, please confirm with us here that you sent the email in case there's a mix up along the way.

Thanks again for getting back to us with this issue, I'll do my best to make sure it's solved for you!

McHoneDog

Done @mohamedosman !

mohamedosman

Got it! We'll continue the conversation via email @McHoneDog :).