windows 10 insider 14971 app doesn't launch

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latest 1P app for windows(family account) on Windows 10 Insider Preview 14971 doesn't even launch. It just starts(I can see it in task manager) and then dies without putting up a window


1Password Version: latest
Extension Version: none
OS Version: Windows 10 pro insider preview 14971
Sync Type: Family
Referrer: forum-search:windows 10 insider 14971 app doesn't launch

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  • AGAlumB
    AGAlumB
    1Password Alumni
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    @lrosenman: Thanks for reaching out. I’m sorry for the trouble! While obviously prerelease OS versions are not supported, were you having this issue with the previous build? I haven't seen reports like this previously, either with the stable version or earlier Insider releases. Alternatively, I wonder if the installation is simply damaged. Please remove it from Windows Settings > System > Apps & Features, and then install a fresh copy of the current version (it was just updated):

    1Password downloads

    I hope this helps. Let me know how it turns out! :)

  • lrosenman
    lrosenman
    Community Member
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    UHC-82271-583 is an event viewer log. I hadn't tried on a previous release of Windows. See also the other thread.
    I've tried installing it a couple of times.

  • lrosenman
    lrosenman
    Community Member
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  • AGAlumB
    AGAlumB
    1Password Alumni
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    @lrosenman: Thanks! We can continue the conversation via email so we don't get things mixed up. We'll get back to you shortly!

    ref: UHC-82271-583

  • lrosenman
    lrosenman
    Community Member
    edited November 2016
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    per note in the other thread, renaming %LOCALAPPDATA%\1password\data clears the issue. You can close UHC-82271-583

  • MikeT
    edited November 2016
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    Thank you for that, I've already closed it for you.

This discussion has been closed.