Read first: Previous version support information

Updated password stuck in Pending Changes (1Password Teams)

matthewvinton
matthewvinton
Community Member
edited December 2016 in 1Password 4 for Windows

I updated the password for one of my logins yesterday, and I cannot get it to synchronize back to my vault. It is stuck in "pending changes". I've tried opening it and re-saving it to try and shake it loose, but to no avail.

Edit: There is no error message in the lower left. I have not recently changed the password to the vault.

1Password Version: 6.1.308
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: 1Password Teams

Comments

  • MikeT
    MikeT

    Hi @matthewvinton,

    Thanks for reporting this.

    Are you able to create a new testing item and see if it shows up on the 1Password.com web app using Firefox/Chrome? It is possible the issue may be the item itself.

    Could you email us your 1Password diagnostics report. Please use this guide to generate the 1Password diagnostic report and email it to us at support+windows@agilebits.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

    Let us know here when you've sent it, so we can confirm we got the email.

  • matthewvinton
    matthewvinton
    Community Member

    Hey MikeT,

    I think you may be right. In fact, I created a new login for this support forum and it synchronized just fine.

    I'll send over the diag report as soon as I can.

    Thanks!

    Matthew

  • MikeT
    MikeT
    edited December 2016

    Great, please do update us here when the email is sent, so we can look for it.

    Do not try to edit the affected item on the web app, it may undo the change you've made locally.

  • randysays
    randysays
    Community Member

    FYI. I had the same issue on version 6.1.308/win10. Item stuck in pending changes and will not clear/sync. I think I originally edited this item a few days ago on my mac osx install (latest version). I sent my diagnostics report and issue summary to the support email address and linked to this forum post.

  • MikeT
    MikeT

    Hi Randysays,

    Thanks, we got the email and will reply to your email as soon as possible.

    ref: ULM-58377-512

  • matthewvinton
    matthewvinton
    Community Member

    The diagnostics report is sent. I hope it helps!

  • AGAlumB
    AGAlumB
    1Password Alumni

    @matthewvinton: Thanks! I see that we've received your email, so we can continue the conversation there. We'll take a look at the diagnostics and get back to you shortly! :)

    ref: QCA-82767-916

This discussion has been closed.