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I apparently wrote my master password down wrong and can't get in, now what?

RadRoj
RadRoj
Community Member
in 1Password 4 for Windows

I guess I wrote my password down differently than what I typed. I have tried many different variations and cant get into it now. I just set it up, so I won't mind deleting it and starting over if possible. I have tried to look for the folders that the website says, but I don't seem to find them either.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Win 8.1
Sync Type: Not Provided

Comments

  • Greg
    Greg
    1Password Alumni

    Hello there @RadRoj,

    I am sorry to hear about these troubles! Let's get it fixed.

    I checked your email address and I see that you created two accounts today, so the issue could be more complicated than I thought. :)
    Since this is a public forum, I don't want to disclose any further info. Could you please shoot us an message to support@agilebits.com, so we could solve it via email?

    Please include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your email in our inbox. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    I look forward to your reply! Thanks in advance!

    ++
    Greg

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