Master Password Problems

jakes_02

I am using 6.1.308d and finally migrated from dropbox to teams. During the process I changed my master password. I can access the web and iOS data just fine. Using the windows version each time I restart my computer and open 1password it says it can't sync my account so I should enter my master password again. I do and then at the next restart I have to do it again. It is also stuck with 3 pending changes that won't sync so I never get to see them on my iPhone. :(

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1Password Version: 6.1.308d
Extension Version: Not Provided
OS Version: Windows 10 Build 14.393.477
Sync Type: 1Password Account

MikeT

Hi @jakes_02,

Thanks for writing in.

Can you email us your 1Password diagnostics report to see why it isn't taking the updated password for you. Please use this guide to generate the 1Password diagnostic report and email it to us at support+windows@agilebits.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

Let us know here when you've sent it, so we can confirm we got the email.

jakes_02

@MikeT just sent the email, from my surface 4, I also see the problem on my surface book. Let me know if you want an email from both computers.

MikeT

Thanks, we got the email and will reply there.

ref: MQQ-47221-731