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Help, items numbers count differs from devices

gklimeck
gklimeck
Community Member
edited April 2023 in 1Password 7 for Windows

Hi,

I need some help.
I have confirmed that I have only one vault in my Dropbox/Apps/1Password folder.
According to PC 1Password desktop Version 6 I have 899 items.
According to my iPhone 1Password version 6 I have 62
According to my Mac 1Password desktop version 6 I have 74

It should actually be around 300+ items so I know I have duplicate's.

Why is is the app not seeing the same vault info and how can I get this to one Vault all item?

Thanks,
Gary

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @gklimeck: Even if you only have a single vault in that specific Dropbox folder, you may have some in other folders...or simply have additional vaults on some devices. So if you have a different vault setup on each device, that will explain the discrepancy. A few questions:

    1. Exactly what OS, 1Password, and devices versions are you using? You left this information out of your post.
    2. How many vaults do you have on each device? Are they named?
    3. Are all of the vaults you see on your devices being sync'd to Dropbox? Be sure to make a note of their locations.
    4. Are you syncing 1Password data with any other services (iCloud, OneDrive, 1Password.com, WLAN Server)?

    Thanks in advance! :)

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