1Password Crash on GPU Switch

jeradhill

Hi, I use a Razer Blade laptop, the late 2016 version with the GTX 1060. I also have the Razer Core with a GTX 1080 in it. When I switch between using the laptop standalone and using the laptop connected to the Core, 1Password crashes. I would assume this has something to do with 1Password not liking the fact that the GPU has switched, otherwise I have no idea what could be causing it to crash. No other situation causes it to crash.

Any ideas on how this can be fixed? A couple of times I have had an item in edit mode that I failed to save before disconnecting and lost that data. Bad practice on my part, but sometimes you are in a hurry.

Thanks!

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1Password Version: 6.1.308d
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: 1Password Teams

AlexHoffmann

Hi @jeradhill,

We're sorry to hear that you've been affected by lost data. This is certainly an interesting and not entirely usual scenario.
I'd like to ask you to create a Diagnostics Report from your Windows PC so we can get a clearer sense of what exactly is causing 1Password to crash when switching GPUs:

Sending Diagnostics Reports (Windows)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

In addition to the regular diagnostics report from 1Password 6 itself, we'd like you to send us Event Viewer logs:

1. Click on Start Menu, search for "Event Viewer" and open it.
2. Expand Custom Views on the top of the left sidebar and click on Administrative Events.
3. Reproduce the crashing issue with 1Password
4. Go back to Event Viewer, right-click on the list to refresh. You should see errors from the source ".NET Runtime". Right-click on the error to select "Copy > Copy Details as text".
5. Paste it into a new text file with NotePad and attach it in your next reply.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Alex

jmanes

Was this ever followed up on? If not, I am willing to gather the diagnostics on this. I experience this every day with my Razer Core.

Greg

Hi @jmanes,

Yes, please send a diagnostics report from your PC, so we can gather more information. What version of 1Password you are using? Thanks! :+1:

jmanes

Hey @Greg,

I am using 6.7.457. I got the automated email back and my support number is now #UKF-45515-582. Thanks.

AGAlumB

@jmanes: Thanks! I see that we've received your email, so we can continue the conversation there. We'll take a look at the diagnostics and get back to you shortly! :)

ref: UKF-45515-582