1Password 6 crashes after Update

support_eworx

Hi,

Today 1Password 6 notificated me that a new verison is avaliable,
after I installed the Update, the Programm is always crashing at the start.

This are the error details I get:
Problemsignatur:
Problemereignisname: CLR20r3
Problemsignatur 01: AgileBits.OnePassword.Desktop
Problemsignatur 02: 6.0.175.0
Problemsignatur 03: 57855316
Problemsignatur 04: System.Core
Problemsignatur 05: 4.6.1055.0
Problemsignatur 06: 563c0fd6
Problemsignatur 07: 17e
Problemsignatur 08: 128
Problemsignatur 09: System.UnauthorizedAccess
Betriebsystemversion: 6.3.9600.2.0.0.272.7
Gebietsschema-ID: 3079
Zusatzinformation 1: 0dd4
Zusatzinformation 2: 0dd4bca420993b738a384078289fe3ab
Zusatzinformation 3: ff17
Zusatzinformation 4: ff179703ac31ec399d3fd06dd3942ce7

Best regards,
David Mörzinger

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1Password Version: 6
Extension Version: Not Provided
OS Version: Windows Server 2012R2
Sync Type: Not Provided

MikeT

Hi @support_eworx,

Thanks for writing in. According to the error, 1Password is not authorized to run. Also, that seems to be a very old version of 1Password that's crashing, 6.0.175.0. This was a very early beta build back in July of 2016. Are you sure that's the most recent error?

Try uninstalling 1Password with the Control Panel and install the latest one from here. This will not touch your 1Password data.

Let me know if that helps.

support_eworx

Hi @MikeT

Thank you this helped,
1Password is now running.

Best Regards
David Mörzinger

Greg

@support_eworx: On behalf of Mike you are very welcome! :)

Please reach out to us anytime if you have questions about 1Password in the future. We are always ready to help. Thank you!

++
Greg