Windows Client Crashes Every Time

tad1214

Trying to sign in to my 1password account and every time I try the client crashes.

http://imgur.com/qxiXEHf

Not sure where to go next.

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1Password Version: 6.2.333
Extension Version: Not Provided
OS Version: Windows 8.1 Pro x64
Sync Type: my.1password.com

MikeT

Hi @tad1214,

Thanks for reporting this. Is this the first time you've installed 1Password? Can you email us your crash report from the Windows event viewer, so we can figure out what's happening.

1. Click on Start Menu, search for Event Viewer and open it
2. On the left sidebar, expand Custom Views on the top and then click on Administrative Events
3. Reproduce the issue with 1Password
4. Go back to the Event Viewer, right-click on the list to refresh. You should see errors from the source .NET Runtime. Right-click on the error to select Copy > Copy Details as text.
5. Paste it into a new text file with NotePad, save it and attach it to an email, send that email to us at support+windows@agilebits.com along with your forum username and the link to this thread, so we can connect the dots.

Please let us know here when you sent it, so we can confirm we got the email.

tad1214

Email sent, thanks!

Greg

@tad1214: I found your report! We will take a look and get back to you shortly via email. Thank you! :+1:

++
Greg

ref: CNV-79765-816