Able to open vault but all password text is garbled

cliffyago

I am able to open my vault in Windows, however all login data is garbled. Please assist.

Thank you,
--Cliff

Here is the diagnostic report:

2017-01-07T17:07:43 Registering system wide hotkey for Ctrl+\ with virtual key code 220.
2017-01-07T17:07:43 Registering system wide hotkey for Ctrl+Alt+\ with virtual key code 220.
2017-01-07T17:07:43 A4 is a LocalFolderAccount with UUID 3old7fzuwhe324mz4agfbaneaq.
2017-01-07T17:07:43 A5 is a TeamAccount with UUID 5NVDDUNHTFDFBPPCWPLK5SSTIE.
2017-01-07T17:07:43 A6 is a DropboxAccount with UUID Dropbox597332414.
2017-01-07T17:07:50 OPV decryption fails to authenticate!
2017-01-07T17:08:00 Loaded 34 item overviews from database. (0.34 sec)
2017-01-07T17:08:00 HRESULT 80131430, System.Security.Cryptography.CryptographicException: The computed authentication tag did not match the input authentication tag.

at Security.Cryptography.BCryptNative.SymmetricDecrypt(SafeBCryptKeyHandle key, Byte[] input, Byte[] chainData, BCRYPT_AUTHENTICATED_CIPHER_MODE_INFO& authenticationInfo)
at Security.Cryptography.BCryptAuthenticatedSymmetricCryptoTransform.CngTransform(Byte[] input, Int32 inputOffset, Int32 inputCount)
at System.Security.Cryptography.CryptoStream.Read(Byte[] buffer, Int32 offset, Int32 count)
at AgileBits.OnePassword.WindowsDesktopAuthenticatedAes.DecryptAndAuthenticate(Byte[] data, Byte[] nonce, Byte[] authenticationTag) in C:\code\onepassword-rt\AgileBits.OnePassword.Desktop\WindowsDesktopAuthenticatedAes.cs:line 34
2017-01-07T17:08:00 AgileBits.OnePassword.ObjectModel.AccountEncryption uses unknown keyset rbdao4nsbvnfohjicz37vsev5m!
2017-01-07T17:08:00 AgileBits.OnePassword.ObjectModel.AccountEncryption uses unknown keyset rbdao4nsbvnfohjicz37vsev5m!
2017-01-07T17:08:00 AgileBits.OnePassword.ObjectModel.AccountEncryption uses unknown keyset rbdao4nsbvnfohjicz37vsev5m!
2017-01-07T17:08:00 V1 is a TeamVault (tp6xsgifvysqmb66jzbcn3sp5y) in A5.
2017-01-07T17:08:00 AgileBits.OnePassword.ObjectModel.AccountEncryption uses unknown keyset rbdao4nsbvnfohjicz37vsev5m!
2017-01-07T17:08:00 V1 failed to decrypt vault key!
2017-01-07T17:08:00 Loaded 34 item overviews from database. (0.22 sec)
2017-01-07T17:08:00 HRESULT 80131430, System.Security.Cryptography.CryptographicException: The computed authentication tag did not match the input authentication tag.

at Security.Cryptography.BCryptNative.SymmetricDecrypt(SafeBCryptKeyHandle key, Byte[] input, Byte[] chainData, BCRYPT_AUTHENTICATED_CIPHER_MODE_INFO& authenticationInfo)
at Security.Cryptography.BCryptAuthenticatedSymmetricCryptoTransform.CngTransform(Byte[] input, Int32 inputOffset, Int32 inputCount)
at System.Security.Cryptography.CryptoStream.Read(Byte[] buffer, Int32 offset, Int32 count)
at AgileBits.OnePassword.WindowsDesktopAuthenticatedAes.DecryptAndAuthenticate(Byte[] data, Byte[] nonce, Byte[] authenticationTag) in C:\code\onepassword-rt\AgileBits.OnePassword.Desktop\WindowsDesktopAuthenticatedAes.cs:line 34
2017-01-07T17:08:00 AgileBits.OnePassword.ObjectModel.AccountEncryption uses unknown keyset rbdao4nsbvnfohjicz37vsev5m!
2017-01-07T17:08:00 AgileBits.OnePassword.ObjectModel.AccountEncryption uses unknown keyset rbdao4nsbvnfohjicz37vsev5m!
2017-01-07T17:08:00 AgileBits.OnePassword.ObjectModel.AccountEncryption uses unknown keyset rbdao4nsbvnfohjicz37vsev5m!
2017-01-07T17:08:00 AgileBits.OnePassword.ObjectModel.AccountEncryption uses unknown keyset rbdao4nsbvnfohjicz37vsev5m!
2017-01-07T17:08:00 V1 failed to decrypt vault key!
2017-01-07T17:08:00 Loaded 34 item overviews from database. (0.01 sec)
2017-01-07T17:08:17 Loaded 34 item overviews from database. (0.04 sec)
2017-01-07T17:08:24 A5 session id 4MKTSA7XZBDVBEOMPZ2E7Q63WA, lookup is Ok.
2017-01-07T17:08:25 A5 session key is ready.

---

1Password Version: 6.1.296d
Extension Version: Not Provided
OS Version: Windows 7
Sync Type: Not Provided

Greg

Hello @cliffyago,

Thank you for getting in touch with us and giving us a chance to help! :)

I see that you have an old version of 1Password installed (6.1.296d). Could you please try to install the latest version and try again? Does the issue remain after that? The latest one (6.2.333) can be downloaded here or go to Settings > Update > Check for updates.

Let me know how it goes. Hopefully, decryption will be successful after that. Thank you!

++
Greg

cliffyago

Hi Greg,

Thank you! I was able to open my vault successfully after upgrading to 6.2.333.

Best regards,
--Cliff

Greg

You are very welcome, Cliff! :)

Please reach out to us anytime, we are always ready to help.

Cheers,
Greg