1Password app has dropped off screen when switching between monitors

Wilhelm

Using 1Password app on Win 10 pc (latest preview on fast loop), I disconnected from a second monitor while pc was shut down. When I try to open 1Password app now, it flashes, and then appears minimised in the Start bar. I can right click and close it, but I cannot seem to get it to open again. (I'm not near a second monitor until later this week, so I won't be able to check if that has an impact - sorry.) Any help would be appreciated. Thanks

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1Password Version: 6.2
Extension Version: 333d
OS Version: Win 10
Sync Type: Families
Referrer: forum-search:1password app dropped off screen

Greg

Hello @Wilhelm,

Thank you for using 1Password and contacting us! :)

Please try to press and hold the Control + Alt keys and reopen 1Password. It should restore to the center of your current monitor. If it doesn't work, try quitting it first by right-clicking on the 1Password icon in the notification area > Exit, and then try to open 1Password again with the same Control + Alt shortcut pressed.

Please let me know if it helps. Thanks!

++
Greg

Wilhelm

Thanks @Greg

That worked - I had to Exit completely before I managed to get it restored.

Thanks again!
Wilhelm

MikeT

On behalf of Greg, you're welcome.

We will improve this in the future by detecting presence of monitors if we can and reset if it has been disconnected.

Wilhelm

@MikeT - I guess we can close this one now? (Not sure about the process for that...?)
Thanks

AGAlumB

Sure thing! I'll take care of that. :)