Read first: Previous version support information

Updater no longer works

ppy
ppy
Community Member
edited April 2023 in 1Password 7 for Windows

Hey,

I'm stuck on build 6.3.360d and get prompted to update every time I open it. The updater presents itself for a split second but does not complete updating.

What's the best course of action here?

Thanks

1Password Version: 6.3.360d
Extension Version: Not Provided
OS Version: windows 10
Sync Type: Not Provided

Comments

  • SergeyTheAgile
    SergeyTheAgile

    @ppy sorry for the trouble, can you please download 1PasswordSetup-6.3.368.exe from https://app-updates.agilebits.com/product_history/OPW6 and run it with

    1PasswordSetup-6.3.368.exe /LOG="%userprofile%\desktop\368.log"

    is there anything in log file created on your desktop? or something in Event Log? does it help if you uninstall build 360 and install 368 after that (don't worry, uninstall does not remove your data, it's just the app that is being removed)?

  • ppy
    ppy
    Community Member

    I can only find an msi download on that page (which doesn't support the /LOG parameter, it'd seem). Can you throw me a link to the exe or instructions for the msi package?

  • SergeyTheAgile
    SergeyTheAgile

    oh, sorry, you need to check that "Show betas" option at the top of the page or use direct link https://cache.agilebits.com/dist/1P/win6/1PasswordSetup-6.3.368.exe

  • ppy
    ppy
    Community Member

    Running the executable works as expected and brings me up-to-date.

    Here's the log file in case it provides you with anything useful: https://puu.sh/tQGe2/8f588951ee.log

    Checked event viewer but nothing of use, sorry.

  • SergeyTheAgile
    SergeyTheAgile

    Thank you @ppy, unfortunately i can't spot anything suspicious in log either. There is another beta update already in queue (build 370 will be opened later today i hope), let's see how it will go for you.

  • ppy
    ppy
    Community Member

    will let you know!

  • Greg
    Greg
    1Password Alumni

    @ppy: On behalf of Sergey you are very welcome! He is great. :chuffed:

    Please keep us posted about the second beta. Thanks in advance!

    ++
    Greg

  • iamecho
    iamecho
    Community Member

    Hi - I am unable to update to 6.3.368 the way I usually do which is to log into 1P windows beta > options > update. When I select 6.3.368 nothing happens. I can't update from the email either. Any thoughts? I'm currently running 6.3.352 . Thanks.

  • MikeT
    MikeT

    Hi @iamecho,

    Thanks for writing in. I am guessing you didn't see the email or notification about updating to 6.3.360 because it is required in order to update to 6.3.368.

    For now, to fix this, download the 6.3.368 directly from here: https://cache.agilebits.com/dist/1P/win6/1PasswordSetup-6.3.368.exe

  • iamecho
    iamecho
    Community Member

    @MikeT Ok, my bad. I must have missed that one. I'll try the link above. Thx.

  • MikeT
    MikeT

    You're welcome, please do let us know how it turns out.

  • MikeT
    MikeT

    Hi @ppy,

    Can you email us your diagnostics report from 1Password, I want to try something else to see what it could be. Please use this guide to generate the 1Password diagnostic report and email it to us at support+windows@agilebits.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

    Let us know here when you've sent it, so we can confirm we got the email.

  • iamecho
    iamecho
    Community Member

    @MikeT All good now. I don't usually skip the updates but I was away on vacation and just figured I'd just do the next one. My bad.

  • MikeT
    MikeT

    No worries, it is just that we don't yet have the capability of mandating a specific version before you could install the next update. It is something we're working on but we're hoping this is the last time we need to switch installer.

    Hope you had a great vacation and enjoying 1Password 6.3 so far.

This discussion has been closed.