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authentication error, please sign in again

tom_lj
tom_lj
Community Member
in 1Password 4 for Windows

Every time I unlock my 1password I get the message "authentication error, please sign in again" if I click on the error to sign in I find that my vault name in the address is always spelt wrong by 1 letter. However, if I close the error and ignore it seems to work fine. How do I rectify this? I have tried removing the vault and signing back in but this hasn't help at all.

1Password Version: 6.3.359d
Extension Version: 4.6.3.90
OS Version: Windows 7
Sync Type: iCloud

Comments

  • MikeT
    MikeT

    Hi @tom_lj,

    Thanks for writing in. Please use this guide to generate the 1Password diagnostic report and email it to us at support+windows@agilebits.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

    Let us know here when you've sent it, so we can confirm we got the email.

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