Since I upgraded to version 6 my Chrome extension is not working

S_Engle

I was a very happy 1password user until I upgraded recently. Now I have duplicate vaults and my extensions do not work.

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1Password Version: 6.2.333d
Extension Version: 4.6.3.90
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:My chrome extension will not work

MikeT

Hi @S_Engle,

Thanks for writing in.

We use the same browser extensions between 1Password 4 and 6, they should still work the same way but with a different UI because the UI is rendered by the main 1Password program. It is possible your anti-malware solution need to whitelist 1Password 6 to allow the extension to connect to 1Password 6's mini. Can you tell us what anti-malware solution you're using?

However, there shouldn't be any duplicate vaults, that's not a known issue unless you're using a local vault via Dropbox?

To help us narrow this down, can you email us your 1Password diagnostics report. Please use this guide to generate the report and email it to us at support+windows@agilebits.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

Let us know here when you've sent it, so we can confirm we got the email.

S_Engle

I responded via email

S_Engle

It's been 10 minutes since my helpdesk did the repair on your app and I just got a message to install which I did. Then the helper worked and websites were being filled in. I then restarted my PC and I am back to things not working again.

Greg

@S_Engle: Thank you for the email! I've found it on our side and we will get back to you as soon as possible. Thanks again! :+1:

ref: BWT-17577-886

S_Engle

At our company, We use “microsoft system center 2012 endpoint protection” AV

MikeT

Hi @S_Engle,

Let's move this to the email, we can't help you properly by communicating in two different places. Please only reply to the emails.