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(iCloud) iPad and iPhone sync. Macbook Pro and iMac sync. But not between iOS and macOS.

Community Member
edited February 2017 in iOS

My iPhone and iPad sync fine. My Macbook Pro and iMac sync fine too. But I can not get the iOS devices to sync with the macOS devices. I am using iCloud to sync all devices.


  • They all use to sync together. Not sure when this split happened.
  • All devices say they have updated recently.
  • Using the same iCloud account.
  • Tried Disabling the sync on the iPad and re-enabling it to see if that would help properly sync everything.
  • All apps are currently up to date.
  • I have looked at and followed https://support.1password.com/icloud-troubleshooting/
  • I have sent in diagnostic reports for my Macbook Pro, iMac, iPad, and iPhone.

Hardware specs and software versions

  • iPad Pro (iOS 10.2.1 and 1Password Version 6.5.2)
  • iPhone 6 (iOS 10.3 and 1Password Version 6.5.2)
  • Macbook Pro (OS X El Capitan 10.11.6 and 1Password Version 6.6.1)
  • iMac (macOS Sierra 10.12.3 and 1Password Version 6.6.1)

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: iCloud


  • soraccosoracco
    Community Member

    Report number [#AYG-59195-931].

  • soraccosoracco
    Community Member
    edited February 2017

    More report numbers

    Not sure where the fourth number is. I sent in 4 separate reports. I think one of the automated responses didn't have a code in the subject line.

    Also, as a UX note, it wasn't super clear that the support ID is in the subject line. I am pretty sure that is what it is, but the email doesn't have anywhere in it "Support ID : ". Having that somewhere in the body of the email would help reassure me that is the correct number to be sending back.


  • MrRooniMrRooni

    Team Member

    Good afternoon @soracco. Thanks for sending in all those reports. I will be following up with you via email from here on out.

  • soraccosoracco
    Community Member

    The issue somehow resolved itself. I am not 100% sure, but I think the updated software launched after I reported my issue corrected my problem.

    Thanks for reaching out to me via email!

  • BenBen

    Team Member

    Thanks for the update @soracco! If there is anything else we can do, please don't hesitate to contact us.


This discussion has been closed.