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Bought Individual Plan on iPhone, but still frozen on Windows App

Dayo
Dayo
Community Member
in 1Password 4 for Windows

So my account was frozen on all devices (Windows App & iPhone). So I purchased the individual plan via iPhone and when I go to the website and hit billing it says its managed by Apple subscription. Now using my Windows app, it still says my account is frozen and I cannot edit or add anymore logins or information to my account. I thought that purchasing the plan allowed it to be frozen across all devices. I just need to be edit on the Windows app.

1Password Version: 6.3.359d
Extension Version: 4.6.3.90
OS Version: Windows 10
Sync Type: Dropbox

Comments

  • AlexHoffmann
    AlexHoffmann

    Hey @Dayo,

    Thanks for contacting us!
    You're absolutely right, buying the subscription via iOS will unfreeze the account on all devices. Can you please reboot your PC, unlock 1Password 6, and check again? Maybe the change failed to propagate to the app for some reason.

    Cheers,

    Alex

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