Downloaded and installed Windows app today. Crashes upon start
I have downloaded and installed the Windows application today (AgileBits.OnePassword.Desktop-6.3.359.msi). I have installed it on 64bit Windows 7 Enterprise.
Upon running the Application, it immediately crashes.
I cannot upload screenshots apparently.
But the message (when I try to debug and it fails to find one) is: "An unhandled Microsoft .NET Framework exception occured in AgileBits.OnePassword.Desktop.exe []._ ....blabla cannot find debugger...._"
I have an existing and working 1Password4 executable still running...
From the Windows application log:
Application: AgileBits.OnePassword.Desktop.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 0000000077B1DA56
==
Faulting application name: AgileBits.OnePassword.Desktop.exe, version: 6.3.359.0, time stamp: 0x5890d356
Faulting module name: ntdll.dll, version: 6.1.7601.23572, time stamp: 0x57fd0651
Exception code: 0xc0000005
Fault offset: 0x000000000004da56
Faulting process id: 0x3b34
Faulting application start time: 0x01d29807082bf898
Faulting application path: C:\Users\hvoss\AppData\Local\1Password\app\6\AgileBits.OnePassword.Desktop.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 470af898-03fa-11e7-9d20-34e6d74ecb32
==
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: AgileBits.OnePassword.Desktop.exe
P2: 6.3.359.0
P3: 5890d356
P4: ntdll.dll
P5: 6.1.7601.23572
P6: 57fd0651
P7: c0000005
P8: 000000000004da56
P9:
P10:
Attached files:
These files may be available here:
Analysis symbol:
Rechecking for solution: 0
Report Id: f3509a88-03f8-11e7-9d20-34e6d74ecb32
Report Status: 0
1Password Version: 6.3.359
Extension Version: unknown
OS Version: Windows 7 64 bit Enterprise
Sync Type: should be dropbox
Referrer: forum-search:application crash
Comments
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Hi @jazzter,
Thanks for reporting this.
Make sure .NET framework is up to date on your computer. Install .NET 4.6.2 from here and reboot, see if it works to open 1Password now.
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That did not help unfortunately.
this version keeps crashing even after installing the .net version and a reboot0 -
Hey!
We're sorry to hear that starting the app still doesn't work. Please download the latest version from our site and attempt the installation:
https://app-updates.agilebits.com/product_history/OPW6Cheers,
Alex
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Nope, same issue... :-(
Fortunately my trusted 1Password 4 install still works, but the Family account doesn't work there of course...0 -
The problem seems specific to my laptop. When I tried to install Visual Studio (free edition) in order to obtain a debugger that might help pinpoint the problem the installer crashed with a very similar message ("An unhandled Microsoft .NET Framework exception").
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Hi @jazzter,
Thanks for writing back. That would imply either Windows or .NET is misconfigured or damaged on your laptop.
Try running Microsoft's Installer repair tool here: https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed
That often helps. If not, it would mean the damage is extended to Windows. In this case, try System File Checker: https://support.microsoft.com/en-us/kb/929833
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