1Password not opening after upgrade to 6.4 on Windows 10

cehaut

Immediately after upgrading from 6.3* to 6.4* I got a "1Password for Windows desktop has stopped working" error. I uninstalled and reinstalled from Agilebits website. Same error.

Looking at event log I see

1st:

"Application: AgileBits.OnePassword.Desktop.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
at Microsoft.Extensions.Configuration.ConfigurationProvider..ctor()
at Microsoft.Extensions.Configuration.FileConfigurationProvider..ctor(Microsoft.Extensions.Configuration.FileConfigurationSource)
at Microsoft.Extensions.Configuration.Json.JsonConfigurationSource.Build(Microsoft.Extensions.Configuration.IConfigurationBuilder)
at Microsoft.Extensions.Configuration.ConfigurationBuilder.Build()
at AgileBits.OnePassword.GlobalContainerBuilder.BuildConfiguration(System.String[])
at AgileBits.OnePassword.GlobalContainerBuilder.CreateGlobalContainer(System.String[])
at AgileBits.OnePassword.Program.Main(System.String[])"

followed by

"Faulting application name: AgileBits.OnePassword.Desktop.exe, version: 6.4.377.0, time stamp: 0x58b21db8
Faulting module name: KERNELBASE.dll, version: 10.0.14393.953, time stamp: 0x58ba59e1
Exception code: 0xe0434352
Fault offset: 0x0000000000017788
Faulting process id: 0x3c84
Faulting application start time: 0x01d29dbae82c0c5c
Faulting application path: C:\Users\Chris' GTX\AppData\Local\1password\app\6\AgileBits.OnePassword.Desktop.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: c67cd07a-c3d1-4a76-9b20-8d0238b5c68f
Faulting package full name:
Faulting package-relative application ID: "

I checked and made sure that my .NET framework was latest version. Same errors.

Thank you for any help given.

Cheers

---

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Win10
Sync Type: Not Provided

Greg

Hi there @cehaut,

Thank you for reaching out and providing the details about the issue!

Could you please try to use Microsoft's Installer repair tool that Mike mentions here and let us know if it helps? Thanks in advance!

I will be looking forward to your reply!

Cheers,
Greg

cehaut

Used the installer repair tool. Same error. Did a windows SFC that produced some unfixable errors, so maybe I need to do a fresh reinstall of windows. /shrug.

SergeyTheAgile

@cehaut do you see 1password.json file in %localappdata%\1password\app\6 folder? This is one of the static configuration files that must have been deployed along with the app itself and for some reason system can't find it.

cehaut

Yes the file is there.

SergeyTheAgile

I think I figured what could be the case, does your user name contain ' or space characters? Can you please uninstall app, then run installer again and install into C:\1password folder instead? We are going to test if these characters can confuse system.

cehaut

Same error message when I run the installer

Error Event log:

Application: AgileBits.OnePassword.Desktop.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
at Microsoft.Extensions.Configuration.ConfigurationProvider..ctor()
at Microsoft.Extensions.Configuration.FileConfigurationProvider..ctor(Microsoft.Extensions.Configuration.FileConfigurationSource)
at Microsoft.Extensions.Configuration.Json.JsonConfigurationSource.Build(Microsoft.Extensions.Configuration.IConfigurationBuilder)
at Microsoft.Extensions.Configuration.ConfigurationBuilder.Build()
at AgileBits.OnePassword.GlobalContainerBuilder.BuildConfiguration(System.String[])
at AgileBits.OnePassword.GlobalContainerBuilder.CreateGlobalContainer(System.String[])
at AgileBits.OnePassword.Program.Main(System.String[])

followed by

Faulting application name: AgileBits.OnePassword.Desktop.exe, version: 6.4.377.0, time stamp: 0x58b21db8
Faulting module name: KERNELBASE.dll, version: 10.0.14393.953, time stamp: 0x58ba59e1
Exception code: 0xe0434352
Fault offset: 0x0000000000017788
Faulting process id: 0x18f4
Faulting application start time: 0x01d29f5e5d5eba80
Faulting application path: C:\1password\AgileBits.OnePassword.Desktop.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 92978233-3c3e-43f9-9c19-e8c274ed367e
Faulting package full name:
Faulting package-relative application ID:

MikeT

Hi @cehaut,

Does this help at all:

1. Uninstall 1Password app if you can
2. Open Windows File Explorer and enter %LOCALAPPDATA%\1Password in the address bar
3. Move the app folder to your desktop if you see it
4. Install 1Password and see if it works now.

MikeT

If it doesn't, can you email us at support+windows@agilebits.com with the link to this thread, we'd like to collect more information on why it is happening.

Thanks!

Greg

@cehaut: I found the email from you on our side and we will get back to you as soon as possible! :+1:

Cheers,
Greg

ref: FCH-19682-416