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Problem creating account

baberunisei
baberunisei
Community Member
in Memberships

Hello guys, I've already discussed my problem with the support team in the message #JGP-92936-817, but since it's been Ia while I've been trying to solve this problem with no solution I decided to put it here too, maybe someone can help me.

I tried to start my free trial and create an account in the iOS app. Unfortunately, when the process was finishing I lost my internet
connection and the app failed to finish the process.

Now when I try to create an account again it says I already have an account and asks me to sign in. But as I never got my secret key or my
emergency kit, I can't sign in also. The support team tried twice sending me an account deletion email but I never received it. That's the only thing they tried until now.

Thank you for the help.

Comments

  • baberunisei
    baberunisei
    Community Member

    The problem has been solved by the support team today, thank you very much everyone

  • Meek
    Meek

    Hey @baberunisei,

    Awesome, glad to hear you're all set! Let us know if there is anything else we can help with :)

This discussion has been closed.