After changing a password, the autofill ability no longer works.

tom223

Hi!

As the title says, I've changed a few passwords (trying to be good!) and after using choosing the "Update existing entry" option in the popup window, I can no longer login to the site. The entry seems "broken"... :(

Steps to reproduce:

• Login to existing site (use Ctrl+\ shortcut)
• Navigate to change password page
• Fill in existing password and use password generator to create a shiny new one
• Submit form and choose "Update existing" option in 1Password popup window
• Log out to validate password change has worked
• Visit login page. Now the ctrl+\ shortcut does nothing. Clicking the 1PW icon will show 1PW Mini, filtered to the current site. Double clicking to login also does nothing. This login entry no longer works.

I've tried this on three sites now, all exhibiting the same behaviour. If I look in the vault, I can see the password has been updated and the old password is filed away in the "Previous Passwords" section. If I recreate the entry manually using the exact same details, it works.

I have a workaround - active 1PW Mini, search for the site and copy-paste the details. Strangely upon logging in the "Update existing" window pops up again (even though this is a login page).

Let me know if you need more specifics and/or logs :)

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1Password Version: 6.5.400d
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided

tom223

Oops, forgot to mention I'm using the beta Chrome extension with Native Messaging enabled, and WebSockets disabled.

AlexHoffmann

Hey @tom223,

Can you please tell us which sites this happened on? If you don't want to share them publicly, feel free to send us an email.
I just tried this on a few of the sites I use and wasn't able to reproduce the issue even once. I ran into a different issue, though, and I think they might be related.

Cheers,

Alex

tom223

Thanks for your reply @AlexHoffmann - do you have a specific email address to send this to? I'll send the diag report as well.

MikeT

Hi @tom223,

You can email it to us at support+windows@agilebits.com. Can you make sure to include the link to this thread, so we can connect the dots.

Let us know when you've sent the email.

tom223

Hi @MikeT - email sent :)

AGAlumB

@tom223: I'm not seeing anything in our inbox from this address. Can you post the Support ID you received here? That way we can track it down and get back to you sooner. :)

MikeT

I've found your email and will reply to it. Thanks!

ref: NEA-68674-788

tom223

Hi @brenty - Support ID is: #NEA-68674-788

MikeT

Thanks!

tom223

Pleased to say after an email conversation with @MikeT , the issue was identified and fixed in an update. Brilliant service - thanks all! :)

AlexHoffmann

We aim to please, @tom223, we aim to please :)

If you have more feedback or if you stumble across another bug, don't hesitate to write us again.

Cheers,

Alex