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Windows Vault Always Empty

angelini
angelini
Community Member
edited April 2023 in 1Password 7 for Windows

My 1password vault shows up as empty in Windows, despite having several items visible in iOS. If I create a new item on Windows, it shows up at the iOS app, but disappears from the Windows app as soon as I close it. This happens even if "All Vaults" is selected as a display option, and could not be resolved by relogging or even reinstalling the app. I have no clue what I could do to solve it.

1Password Version: 6.4.377d
Extension Version: Not Provided
OS Version: Windows 10 Home 14393.963
Sync Type: 1password account

Comments

  • AlexHoffmann
    AlexHoffmann

    Hey @angelini,

    Thanks for your feedback. I'd like to ask you to create a Diagnostics Report from your Windows PC after you create an item in 1Password 6 for Windows:

    Sending Diagnostics Reports (Windows)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

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