1P failed to offer to save facebook password [Working better in latest updates]

ofrm_dcb
ofrm_dcb
Community Member
edited April 2023 in 1Password 7 for Windows

Demonstrating to other employees. Changed my fb password by getting the old pwd, generating a new one copy/paste to fill it in. 1Password failed to offer to save the password. I wouldn't have picked it up except that I logged out to prove it worked, then realised it hadn't.

Was able to find the "Password" entry that matched but worrying (for other employees in the firm) I wasn't prompted to either update or save a new password. Even your video at https://support.1password.com/change-website-password/ says it should have.


1Password Version: 6.5.400d
Extension Version: 4.6.4.3
OS Version: Windows 10
Sync Type: 1Password for Families

Comments

  • MikeT
    edited April 2017

    Hi @ofrm_dcb,

    Thanks for writing in.

    Which browser were you using? I just changed the password for Facebook.com in Chrome with the 1Password beta extension and it worked for me.

    Did you try logging in with the new password? Did 1Password prompt to update at all?

    That is why we keep saving your password every time you generate with 1Password Password Generator, Autosave isn't going to work 100% of the times because a lot of it is dependent on the site's design. If you login with the new password, 1Password should prompt to update it.

  • ofrm_dcb
    ofrm_dcb
    Community Member

    Chrome on Windows.

    1Password did not prompt at all.

    Password did change and I was able to successfully log in after retrieving the "Password" from the generator.

    I can't recall if logging in with the new password generated a prompt or not.

  • AGAlumB
    AGAlumB
    1Password Alumni

    @ofrm_dcb: We just had an update to the Chrome extension. Is it maybe disabled as a result, or is Chrome hung up with an update itself? Sorry for the hassle there!

  • ofrm_dcb
    ofrm_dcb
    Community Member

    Looks like I've got it. Now 4.4.6.4, previously 4.4.6.3 when the problem first occurred.

  • Greg
    Greg
    1Password Alumni

    @ofrm_dcb: Could you please clarify, does the issue remain with with enabled 1Password extension 4.6.4? Thanks! :+1:

  • ofrm_dcb
    ofrm_dcb
    Community Member

    Replaced my facebook password again this morning. Now working as expected. Was prompted to update the existing password in 1P.

  • Hi @ofrm_dcb,

    That's great to hear, we'll keep testing to see if there are edge cases that could be causing this intermittent issue.

This discussion has been closed.