Can't upgrade
On one of my PCs I can't update to 6.5.401. I see the update in Options, it downloads and then 1P closes. But when I open 1P again I'm still on version 6.2.333d. I've tried restaring my PC but no luck.
1Password Version: 6.2.333d
Extension Version: Not Provided
OS Version: Win10 1703
Sync Type: Not Provided
Comments
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I have the same issue.
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Hi you two, we're tracking a potential installation issue and would like to ask you to send us some data:
- Click on Start Menu, search for Event Viewer and open it
- On the left sidebar, expand Custom Views on the top and then click on Administrative Events
- Reproduce the issue with 1Password by opening it
- Go back to the Event Viewer, right-click on the list to refresh. You should see errors from the source .NET Runtime but it is not always the case. Right-click on the error(s) to select Copy > Copy Details as text.
- Paste it into a new text file with NotePad, save it and attach it to an email, send that email to us at support+windows@agilebits.com along with your forum username and the link to this thread, so we can connect the dots.
Thanks!
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I have I think the same issue,
i am on current version 6.1.296, then I check for updates,
then it says: update to 6.5.401.
when I click it, it says downloading, and then 1password closes, and nothing has happened.The event viewer you mentioned, I cannot find, I am on a windows 7 computer.
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Sry, A windows 10 computer, typed to fast :)
found the event viewer, different name in Dutch.
Send you the txt file.0 -
Hi you two!
@mrjamesmoore and @Alfred_Blokland,
Sorry for missing this. You're using a version of 1Password 6 released before we switched installers.
Here's what you need to do:- Uninstall 1Password 6 via the Control Panel and reboot. (Don't use uninstallers, please.)
- Go to https://app-updates.agilebits.com/product_history/OPW6 and download the latest stable version.
- Install it and launch 1Password 6 again.
You should be good to go. Please let us know if you run into any issues.
@johnnyxhuynh Were you attempting to upgrade from an older version of 1Password 6, too?
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That worked thanks
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worked for me too, after reinstalling I could just log in and it worked again. All passwords were still there. No extra actions (like giving user name and so on) needed.
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That's great news @mrjamesmoore!
Same for you @Alfred_Blokland. The 1Password 6 application is completely separate from your data. When you uninstall the app or update it, the local database it uses remains untouched.
@johnnyxhuynh What about you? Are you up and running again, as well?
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@AlexHoffmann Yes, I'm up and running again, after re-installing the latest version. Thank you!
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@johnnyxhuynh: That is great news! :+1: On behalf of Alex you are welcome! Please do not hesitate to contact us again in the future, we are always ready to help. :)
Cheers,
Greg0
