1password stopped working after windows update
Hi, 1password suddenly stopped working after I updated my Windows OS yesterday. Does it have something to do with the windows creator's update? Every time I open the app, it just crash and showed me this error message.
1Password Version: 6
_Extension Version: Not Provided
OS Version:Windows 10 Version 1703
_Sync Type: Not Provided
Comments
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@romano2717: Thanks for reaching out. I’m really sorry for the trouble! I haven't seen other reports like this, but you never know. If you reinstall the app, does that help?
1Password downloads
Let me know what you find!
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I have uninstalled-rebooot-reinstall so many times but its still crashing. However when I open chrome after a reboot, it will ask me to authoriza 1password extension showing some numbers to confirm if they match. I authorize it but when ai try to login my gmail or any login using 1pass extension, it simply showed me the error that it stopped working. manually opening 1pass from start menu also gives the same error.
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@romano2717, thank you for getting back to us!
Do you happen to have Riva Tuner or similar software installed on your PC? We have some reports about it, but their latest beta should fix the issue as reported in that same thread.
If you don't have anything like that on your PC, would you mind sending some diagnostic information? Just grab the event logs:
1) Click on the start button to search for Event Viewer, open it.
2) On the left sidebar, expand Applications and Services Logs, 1Password should show up below here
3) Right click on 1Password to select Save all events as and save it as 'logs.txt', set Save as Type to Text (tab delimited) (*.txt)Email that file to us at support+windows@agilebits.com and in the email, also include the link to this thread along with your forum username. Let us know the Support ID you receive when you've sent the email, so we can confirm we got it.
Hopefully, we will get to the bottom of this together. Thank you in advance!
Cheers,
Greg0 -
Hi, yes you're correct. It was the rive tuner statistics that my msi afterburner is using.
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@romano2717: Great news! I hope that the issue is resolved for you now. :)
Please feel free to reach out to us anytime in the future, we are always ready to help. Have a fantastic Sunday!
Cheers,
Greg0 -
I'm having the same problem and yes, it is caused by RivaTuner.
My system is updated with most recent version.
Is that solved?
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I've downloaded and installed RivaTuner v7.0 beta19 and it works fine.
Thank you very much.
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Awesome! Thanks for letting us know. :)
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