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cannot retrieve my older data

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DamianG
DamianG
Community Member
in 1Password 4 for Windows

Hello
I updated the new version and I cant find the data that i saved with all the passwords and user names

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:cannot retrieve my older data

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  • DamianG
    DamianG
    Community Member
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    Password 6.7.1 newer version
    extension version 4.6.6.90

  • Greg
    Greg
    1Password Alumni
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    Hello there @DamianG,

    Thank you for reaching out! I am not sure what happened, but let's try to figure it out.

    First of all, could you please specify what version of 1Password have you been using before the update? Was it still 1Password 6 or 1Password 4? Is it possible that you have been using 1Password 4 and then "updated" to 1Password 6? Please let us know and provide more details about the situation you are in. Thank you!

    Looking forward to your reply!

    Cheers,
    Greg

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