Can't update beta from 6.6.439 to 6.7.441

codeknight

Hi guys, title says it all. I've had this issue before on a previous 1Password build too. When I click Update to 6.7.441 on the beta updates screen, it says downloading... with a progress bar, closes 1Password, opens the Windows installer, which then closes after a couple of seconds and I'm still on 6.6.439.

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1Password Version: 6.6.439
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: 1P

MikeT

Hi @codeknight,

Thanks for writing in. I've moved this to our beta forum.

We will need to get the diagnostics information from your system to figure out what happened.

First, please open Windows File Explorer and enter %TEMP%\1Password in the address bar. Compress all the text files you can find there and email it along with your 1Password diagnostics report to us at support+windows@agilebits.com.

Thanks!

codeknight

Done, thank you!

MikeT

I don't see it yet, did you get an auto-reply from our BitBot with the support ID? If yes, can you tell me the ID, so I can find it.

Thanks!

codeknight

[#VVB-56688-562]

MikeT

Ah found it, different email address from your forum's profile. We'll reply to your email ASAP.

ref: VVB-56688-562