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Chrome extension doesn't seem to be able to see my vaults

grumpy21
grumpy21
Community Member
in 1Password 4 for Windows

This is a brand new installation of Windows 10 Pro.
I have installed the extension on Firefox and Internet Explorer with no problems.
The Chrome extension does work as expected on another Windows 10 Pro installation on a different computer.
This is a VMware virtual machine.
There is no anti-virus or firewall other than Windows Defender which. Turning it off does not solve the problem.

I will be grateful for any ideas that you might provide.

The problem that I have is illustrated in the attached image.

1Password Version: 4.6.2.624
Extension Version: 4.6.7.90
OS Version: Windows 10 Pro
Sync Type: Dropbox

Comments

  • MikeT
    MikeT

    Hi @grumpy21,

    Thanks for writing in.

    The screenshot is showing 1Password mini from 1Password 6 in your browser while you have 1Password 4 behind the browser.

    Do you have 1Password.com account? If not, uninstall 1Password 6 first and then restart your browser, it should connect to 1Password 4's Helper instead.

  • grumpy21
    grumpy21
    Community Member

    Thanks MIke, I had forgotten that I downloaded the wrong version first. That's what happens when you get old. I knew that the 1Password mini did not look like the one that I was used to and assumed it was from version 6 but I never thought to uninstall my original mistake.

    Thanks again, it's working as I expected now.

  • MikeT
    MikeT

    That's great to hear and you're welcome.

This discussion has been closed.