1Password 6 not working after latest Windows 10 update

Hi, as far as I know, 1Password had the most recent update and was working fine just up to when I installed the latest Windows 10 build, the Creator update. Whenever I create a new log in to save or try to open the main app or the browser extension, a dialogue box appears that says "1Password for Windows desktop has stopped working, A problem caused the program to stop working correctly. Please close the program."

I've uninstalled 1Password, restarted my computer and installed the app again, but the issue persists.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @afsimola: Did you just install the Creators Update today? Make sure that you check for more updates, as Microsoft has released a lot since then, some addressing crashes like what you're seeing. However, are you by any chance running Riva Tuner? That's by far where we've seen the most crashes since the Creators Update. If so, make sure you get version 7 or higher, as they've already addressed the issue.

  • afsimola
    afsimola
    Community Member

    Thanks Brenty, the issue was Riva Tuner!

  • Greg
    Greg
    1Password Alumni

    @afsimola: On behalf of Brenty you are very welcome! :chuffed: You did the right thing by contacting us, so please do not hesitate to do it again in the future. Have a great week!

    ++
    Greg

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