Unable to log into web based account.

edited July 2017 in Memberships

How do I restart, or close, or erase, or start over with a web based 1password account. For some reason, my master password is not working on the "WEBSITE" and I am unable to log in.

I have no way of retrieving my master password from the "WEB BASED" account?

So in theory, because I can not log into my account via the 1password "WEBSITE" and close, change, erase, or start over, I will be charged until the end of time?

I can open the app on my phone and on my Mac with the master password, I just cant log into my "WEB BASED" account with the master password.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

ref: DXR-77117-615


  • FrankFrank

    Team Member

    Hi aaron12345 - Sorry for the troubles and I just replied back to the email you sent over to us. Let's continue the conversation via email so we don't run into sharing anything private here. I look forward to hearing back from you soon. :smile:

    ref: DXR-77117-615

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