Read first: Previous version support information

Upgrade to version 6.7.454 fails on Windows 10 [Caused by McAfee, investigating]

jrowlands
jrowlands
Community Member
edited August 2017 in 1Password 4 for Windows

I recently tried upgrading to version 6.7.454 which failed. I then tried uninstalling and re-installing 1Password which also failed.

I then uninstalled the application and tried to delete the folder but was unable to delete the file agilebits.onepassword.desktop.exe.

I have tried turning off Antivirus (McAffee), restarting and logging in as Administrator with no luck.

Any solutions would be greatly appreciated as I am currently unable to run 1Password.

1Password Version: 6.7.454
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided

Comments

  • Greg
    Greg
    1Password Alumni
    edited August 2017

    Hello @jrowlands,

    Thank you for reaching out! We had similar reports of McAfee blocking the installation of 1Password, and investigate this issue right now.
    Could you please try to do the following once again:

    1) Uninstall 1Password 6 via the Control Panel (if it is installed).
    2) Reboot.
    3) Download the latest version from here, but DO NOT install it yet: https://1password.com/downloads/
    4) Disconnect the Internet and disable McAfee temporarily.
    5) Install 1Password 6.
    6) Re-enable McAfee/Internet after that.

    Let us know if it works. Thank you!

    Cheers,
    Greg

    ref: OPW6-1276

  • jrowlands
    jrowlands
    Community Member
    edited August 2017

    Hi Greg,

    Thanks for your reply.

    I have followed the steps above but still have the issue. I had disabled McAfee Firewall and Live Scanning from inside the McAfee control panel, is there somewhere else that I need to disable it from?

    Thanks
    @jrowlands

  • Greg
    Greg
    1Password Alumni
    edited September 2017

    Hi @jrowlands,

    That is strange! We had similar reports from the customers with McAfee and it worked for them. Would you be willing to email us your system configuration file, so we can see what other software may be running on your computer? We weren't able reproduce this on our side.

    If yes, here's how to generate it:

    Save a system configuration file on your Windows PC

    Attach the file to an email message addressed to support+windows@agilebits.com and please include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox. Please do not post your sys info in the forums, since it is a public forum.

    You should receive an automated reply from our BitBot assistant with a Suapport ID number. Please post that number here so we can track down the report and ensure that this issue is dealt with quickly. :)

    Thank you very much in advance! I will be looking forward to your email.

    Cheers,
    Greg

    ref: PNY-34439-544

This discussion has been closed.