1Password 6.7.454 main app window hangs after x seconds

admxnl

Since the latest version the window of the main app hangs after x seconds or after e.g. deleting an item. It just flickers when clicking on 1Password in the taskbar but does not activate the window. The only solution is to close the main app with a right click on the taskbar and reopen the main app via the tray icon.

---

1Password Version: 6.7.454
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided

admxnl

Also noticed when minimizing the main app a context menu opens in the upper left corner. I'm sure it's not my keyboard that is stuck. This only happens when chrome is open, 1password on top and minimize it.

admxnl

It's in Dutch, but this is how it looks.

MikeT

Hi @admxnl,

Thanks for reporting this.

Is your taskbar on top by any chance?

admxnl

I don't know what you exactly mean with on top, I believe I can't configure this in Windows 10. It is locked and does not automatically dissapear if that's what you mean?

MikeT

Hi @admxnl,

We found a problem where clicking on 1Password in the taskbar that is placed on top would cause a click to occur on top left corner that you've mentioned.

By default, the taskbar is on the bottom, which is why we didn't notice this issue. We're working on fixing this but I want to make sure this is the same issue you're seeing.

We send a click to focus the main window because Windows doesn't have a reliable API to do this properly but this click is causing issues on certain machines, especially the one where the taskbar is on top because the click is going between the taskbar and the top of 1Password window.

If you restart the app and only click on the 1Password icon in the notification area, is it working right?

admxnl

1Password mini is working correctly as far as I can tell but I rarely use this so I'm not really sure.

My taskbar is always visible but not on top like it floats over a full screen program.

AGAlumB

@admxnl: I think Mike means is the position of your task bar on the screen: is it at the bottom, as the default position, or have you moved it to the top of your screen (or one of the sides)?

admxnl

default position, almost all my settings are default/out-of-the-box Windows 10

AGAlumB

@admxnl: Interesting. If you're still having trouble with this, the best thing to do will be to restart Windows, reproduce the same issue, and then generate a diagnostic report so we can look at the logs to try to determine what is happening:

https://support.1password.com/diagnostics/

Also, include a system profile:

https://support.1password.com/cs/windows-system-configuration/

And Event Viewer logs:

https://support.1password.com/cs/windows-log/

Please send these to support@agilebits.com and add the following code (including the square brackets) to the subject of your diagnostics email before sending it:

[#GNV-77119-232]

This will link your diagnostics to our current discussion. Let me know once you've sent it. Once we see it we should be able to better assist you. Thanks in advance!

ref: GNV-77119-232