Chrome extension stops launching. No message as to why.

NEOTREE

The extension frequently stops working. A click on the 1PW icon in Chrome causes a circular radiating color change, but the extension does not launch. No message of any kind. In Task Manager, there is no 1PW background process.
If I remove the extension from Chrome and re-install it, it works fine again for a few days or a week. Then it goes back to being non-responsive and I must repeat the cycle. When it's operational, there is a background process shown in task Manager called 1Password.NativeMessagingHost (32 bit).

Extension version: 4.6.8.90
1PW desktop version: 6.7.454.0
Chrome version: 59.0.3071.115 (Official Build) (64-bit)
Windows 10 Home (Auto update is on)
Windows Firewall is on. Firewall in my router is not on. Using Vipre Antivirus 2016 Version 9.3.4.3. Defs up to date as of today (Aug 4/17)..

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1Password Version: 6.7.454.0
Extension Version: 4.6.8.90
OS Version: Windows 10 Home
Sync Type: Not Provided
Referrer: forum-search:Chrome extension not launch

Greg

Hi there @NEOTREE,

Thank you for contacting us! We are here to help.

It sounds that something is going wrong with Native Messaging on your PC and we need to find out what is happening. First of all, could you please specify the version of Microsoft .NET Framework you have installed on your computer?

Secondly, I'd like to ask you to create a Diagnostics Report from your PC, where you bumped into this issue:

Sending Diagnostics Reports (Windows)

Attach the Diagnostics Report to an email message addressed to support+windows@agilebits.com.

Please do not post your Diagnostic Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox.

You should receive an automated reply from our BitBot assistant with a Suapport ID number. Please post that number here so we can track down the report and ensure that this issue is dealt with quickly. :)

Thank you very much in advance! We will be looking forward to your email, so we could take a closer look.

Cheers,
Greg

NEOTREE

The following is the text of an email that I just sent to support+windows@agilebits.com.

Hi Greg:

Thanks very much for your reply.

According to Thunderbird, I did receive an email re my post at 5:26 AM today, with the following subject line:

[AgileBits Support Forum] Greg mentioned you in Chrome extension stops launching. No message as to why.<<

The case reference number is [#VZN-69715-435]

I've attached a screen grab of the Registry Editor showing installed versions of .NET.
I've attached the Diagnostics report as well, although the extension is working right now. Just tested it 10 seconds ago. So, maybe the Diagnostics report won't show you what you need to know. Let me know if that's the case and I'll repeat the Diagnostics report the next time the extension goes AWOL.

Greg

Hi there @NEOTREE,

We have received an email from you with the additional info and will get back to you as soon as possible. Thank you! :+1:

ref: VZN-69715-435

NEOTREE

Thanks, Greg. Really appreciate it!

bundtkate

@NEOTREE On behalf of Greg, you're most welcome. We'll continue this conversation over e-mail and make sure we get things sorted out for you. :chuffed: