Help Me Convert from Dropbox Storage to Cloud

vtkendra

I am trying to convert from Dropbox storage exclusively to Cloud storage. I have set up my account on 1Password.com and I have it syncing successfully with 1Password 6 on my computer.

HOWEVER, there are still entries in 1Password 6 that I cannot edit (the edit button is disabled). From my understanding, that means that those uneditable entries are still stored locally in Dropbox.

My goal is to not store anything in Dropbox. Therefore, I would like to copy/paste the information for each of the "uneditable dropbox entries" into a new login so it will now be stored in the cloud. I know how to do that.

However, how do I ultimately DELETE the uneditable Dropbox entry so I no longer see it in 1Password 6?

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1Password Version: 3.6.454
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided

Greg

Hello @vtkendra,

Thank you for reaching out and using 1Password! :+1:

If you imported all of your data to your new 1Password account, please try to sign in to your account at 1Password.com and check if you have all of your data there.

If you do, please go ahead and delete your local vault from 1Password 6. Click on a gear icon in 1Password app > Accounts > Folder > Remove:

However, if you do not see all of your data in the browser at 1Password.com, please create a Diagnostics Report from your PC, so we could get a better idea of your setup. Here is how:

Sending Diagnostics Reports (Windows)

Attach the Diagnostics Report to an email message addressed to support+windows@agilebits.com.

Please do not post your Diagnostic Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox.

You should receive an automated reply from our BitBot assistant with a Suapport ID number. Please post that number here so we can track down the report and ensure that this issue is dealt with quickly. :)

Thank you very much in advance! I will be looking forward to your reply.

Cheers,
Greg

vtkendra

Hi Greg,
Thanks for your help. I just sent the Diagnostic Report via email with a link to this thread. Here's my reference:

[#YFJ-32218-486]

My 1Password.com has just under 200 entries and 1Password 6 on my computer has almost 500. I know there are a lot of entries still linked to Dropbox. I need help on figuring out how to get those entries moved to 1Password.com and then delete the link to dropbox.

Kendra

Greg

Hello @vtkendra,

I've found the report from you. We will take a closer look and get back to you soon via email. Thank you! :+1:

ref: YFJ-32218-486